Privacy Policy

Introduction

ZeroLawyer ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our legal document generation platform. This policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Canadian privacy laws.

Information We Collect

Personal Information

We collect information that you provide directly to us, including:

• Name and email address (when you create an account or capture emails)
• Payment information (processed securely through Stripe)
• Document generation data (answers you provide to legal questionnaires)
• Communication data (when you contact our support team)

Automatically Collected Information

When you access our platform, we automatically collect:

• Device information (browser type, operating system, IP address)
• Usage data (pages visited, time spent, features used)
• Analytics data (via Google Analytics for improving user experience)

How We Use Your Information

We use the information we collect to:

• Generate customized legal documents based on your inputs
• Process payments and maintain transaction records
• Send you documents, receipts, and important service updates
• Provide customer support and respond to your inquiries
• Improve our platform and develop new features
• Detect and prevent fraud or security issues
• Comply with legal obligations and enforce our terms

Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service Providers: Stripe (payment processing), Google Analytics (usage analytics), and hosting providers
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share your information

Data Security

We implement industry-standard security measures to protect your information, including encryption in transit (HTTPS/TLS), secure database storage, and regular security audits. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Generated documents and answers are retained for 7 years to comply with Canadian legal record-keeping requirements. You may request deletion of your account and data at any time by contacting us.

Your Privacy Rights

Under PIPEDA and applicable provincial privacy laws, you have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Withdraw Consent: Withdraw consent for marketing communications at any time
• Portability: Request your data in a structured, machine-readable format

To exercise these rights, contact us at [email protected]

Cookies and Tracking

We use cookies and similar tracking technologies to maintain your session, remember your preferences, and analyze platform usage. You can control cookies through your browser settings, but disabling cookies may limit platform functionality.

Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our platform after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: